How / when are Users automatically removed from the system?
Users are automatically removed from the Symphony system monthly in one of two ways:
Inactive Users
If a User has been inactive for over 3 years and has no outstanding bills, loans or holds they will be targeted by the 'remuser' Report that runs at the beginning of every month.
An inactive User has a Last Activity Date greater than or equal to 37 months.
The following actions update the Last Activity Date of a user:
- Checking out or renewing an item
- Placing, editing or removing a hold
- Paying a bill
- Creating a user
- Creating or editing a request
- Editing address information
- Logging in (authenticating) to Enterprise or BC Mobile
- Authenticating via a SIP2 interface (e.g. PCRES bookings, or authenticating for e-resources that use SIP2
- Web Services authentication (e.g., BorrowBox logins)
Duplicate Users
If a User has been marked as a confirmed Duplicate User then they will be targeted by the 'remuser' Report that runs at the beginning of every month.
A confirmed Duplicate User is a User that was flagged by the Duplicate User Report and that staff have changed their User Profile to REMOVE-DUP.
See the Operations Guide Circulation section 5.7.3 for details on the Duplicate User procedures.